Returns & Refunds Policy

Don't love your Hello Samah? That's okay, sometimes it's just not meant to be. You'll have 7 days to return your product. The item must be in its original packaging, unopened and unused. Send us a message, we'll share our return details with you, simply pop your item in the post using a tracking number. Once we've received your returned item we will process your refund.

If your product arrives and it is faulty or damaged please send us an email including a photo of the defect to

Kindly note return's will not be accepted on general wear and tear, damage from sharp objects, extended use in direct sunlight, damage due to over inflation or general misuse of product. If your return request for damaged goods is accepted, you may send your product back to our Hong Kong office and we will refund you.

All refunds are subject to Hello Samah's discretion. Thank you for your understanding.